Receiving Address

912 Flustern Road
Building 2
San Marcos, TX 78666

Receiving Contact Information

If needed, please feel free to provide your freight forwarder the below information to schedule or for directions!

737-262-0709
support@manifest.eco

Receiving Hours

8:00 am to 12:00 pm CT
1:00 pm to 4:00 pm CT

Monday through Friday (does not include observed holidays)

*NOTE: for deliveries of floor-loaded containers made during the months of May through September, deliveries must arrive before 10:00 am that business day to protect our staff from extreme heat conditions.

Delivery Appointments

Appointments are required for ALL inbound POs (parcel or freight). To schedule a delivery appointment, please schedule an appointment through our scheduler, OpenDock here. And here's guidance on how to set up your account and book an appointment!

Creating POs

POs can be created in one of two ways within Manifest’s WMS:

Directly through the user interface (UI) here
Via a bulk Excel upload

Inbound Receiving Compliance

Compliant Parcel and palletized LTL and FTL POs will be received at $45 per PO.

Compliant Floor-Loaded Containers will be received at the hourly rate per your rate card.

Non-compliant POs are:

Subject to additional SLA/turnaround time
Subject to fees as immediately below:

Non-Compliance Type	Non-Compliance Fee
Dock Appointment	$100
Digital PO	Hourly*
Pack-Out	Hourly**
Labeling	Hourly**

*Inbound arrivals without a digital PO created in the system prior to arrival will automatically move to Manifest’s Unidentified Receiving Order (URO) process and will be subject to non-compliance charges.

**Pack-Out and/or Labeling non-compliance types are subject to hourly labor charges if inventory can be readily and accurately identified by Manifest’s team. Otherwise, these inbound arrivals will move to Manifest’s Unidentified Receiving Order (URO) process and will also be subject to non-compliance charges

Parcel Shipments

To be considered compliant POs and held to normal SLAs as here, all of the following conditions must be met:

Type	Description	Details
Dock Appointment	Appointment Scheduled	Delivery must be scheduled via OpenDock here
Dock Appointment	Delivery on Scheduled Day	Delivery must take place on the date the appointment is scheduled within Manifest’s receiving hours
Digital PO	Prior to Delivery	The digital PO must be published in Manifest’s WMS prior to delivery
Digital PO	Tracking Entered	Tracking number must be entered in the Tracking numbers section, including the Carrier(s) and the Tracking Number(s)
Digital PO	One PO Per Master Tracking	A unique PO should be created for each master tracking number from the carrier to ensure arrival times are near one another
Digital PO	Expected Date Entered	The estimated date of delivery in the Expected date field at the PO level
Digital PO	Lot and Expiration Dates	ONLY IF APPLICABLE: if you require lot and/or expiration date tracking, these must be emailed to your account manager using this template (File > Make a Copy) prior to delivery
Pack-Out	Clear Separation of SKUs	Either: Each carton contains only one SKU, OR Mixed cartons are clearly separated by SKU via dividers, partitions, or polys
Unique Barcodes	Unit-Level	All individual units must have a scannable and unique barcode present at time of receipt. Products that arrive without barcodes will be relabeled automatically at the hourly rate listed on your rate card.
Labeling	Partial Case Designation	Any partial cases should be clearly labeled as such (commonly with colored stickers noting “Partial”)
Labeling	Warehouse Receipt - Expected Paperwork	Each carton must have the Manifest box label visibly placed on the outside of the box (this paperwork is generated during the Shipping Plan creation process after clicking Generate packing list and finish)

Freight Shipments (LTL, FTL, or Floor-Loaded Containers)

*NOTE: if you are sending a freight PO with exclusively single SKU pallets, you can substitute the word “pallet” for “box” during the PO creation process.

For example, if you are sending a PO for 10 pallets of SKU A where each of the 10 pallets has 100 master cartons, rather than creating the PO to reflect 1,000 boxes, you can create 10 “boxes” to represent the pallets being sent.

This does NOT apply to a PO with any mixed SKUs within pallets and/or cartons.