Manifest's Help Center is your primary resource for self-serve answers, submitting requests to our team, and tracking the status of open tickets. This article walks you through the four main things you can do in the Help Center.
1. Search and browse articles
When you log in you'll see the search bar at the top of the page and all help center sections below it. Click any section to browse articles within it, or use the search bar to find a specific topic. For example, searching "how to manage order holds" will surface relevant articles directly. The AI chatbot (described below) is also available if you prefer a conversational search experience.
2. Use the AI chatbot
The AI chat widget is available in the bottom right corner of every page. Type any question in plain language — for example "how do I manage order holds" — and the AI agent will provide a summary response and link to relevant help center articles. If the response answers your question you can confirm it was helpful. If it doesn't, the chatbot will offer the option to talk to a human and route you directly to submitting a ticket to Manifest's account managers.
3. Submit a request
Click Submit a Request at the top of the Help Center to contact Manifest's account managers or to file a formal claim. The Submit a Request form is the correct channel for all of the following: general questions or issues for Manifest's account managers, carrier claims for lost or damaged in transit orders, and mis-shipment reports. Select the appropriate request type from the form so our team can route and respond efficiently.
You can also reach Manifest's account managers directly by email from your personal email client as you normally would by emailing accountmanagers@manifest.eco.
4. View and manage your requests
Click your name in the top right corner of the Help Center and select Requests to see a complete inbox of all tickets submitted by you or your organization. Each ticket shows its current status — open or solved — and you can reply directly to our team, add attachments, and view the full conversation history from within the portal. If a colleague has copied you on a request you did not submit yourself, that ticket will also appear in your Requests view.