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New Vendor Compliance SOP Submission & Approval Process - B2B & FBA Prep

Updated

Overview

Any order requiring specific pack-out, routing, assembly, document attachment/affixing, unit-, carton-, or pallet-level labeling is considered a Vendor Compliance order. 

All Vendor Compliance orders are ingested digitally in a very specific way in order to be directed to the appropriate, dedicated workflow on the Manifest warehouse floor so that our team can complete these orders accurately. 

Please see our general guide on B2B & FBA Prep here for additional information including how to "map" vendor compliance to either manually created or store-imported orders.

Action Needed by the Brand

The below steps must be completed prior to outbound shipping of any order for either a new vendor or a new vendor's compliance guidance.

  1. Open this TEMPLATE Vendor Compliance SOP document
  2. Click File > Make a Copy to generate a fresh copy for revision
  3. Using the resources provided to you by your vendor (routing guide, etc.), write the vendor compliance SOP for that particular vendor in simple and straightforward terms
  4. Once done, email your account manager with a link to the SOP document, subject line "<Vendor> SOP Approval Request"
  5. Your account manager and our Wholesale leadership team will review the document within 2 business days:
    1. If Approved, proceed to Step 6 below
    2. If Not Approved, we will send explicit notes on further detail and clarification needed, proceed to Step 7 below
  6. Upon Approved status: 
    1. Create (or import) the order as here
    2. Email or submit a ticket to your account manager noting the Order Number
      1. Manifest's account managers will flag the "new vendor" order directly to Wholesale leadership for extra scrutiny on processing the first time for that. vendor
  7. If Not Approved and re-submitted to your account manager following revision:
    1. We will re-review the SOP document (see Step 5.1. above)

*In our experience, even the same vendor may have multiple routing or compliance guides depending on the PO placed (e.g. most commonly, different guidance for freight vs. parcel shipping; or in some instances, placing one Fineline sticker on each unit vs. placing two Fineline stickers on each unit). All distinct iterations of vendor compliance must have its own SOP created, submitted, and approved following the process immediately above. If you send units to Amazon via both freight and parcel, we will need two distinct SOPs mapped appropriately.

Impact

Any order requiring compliance that does not have an approved SOP in our repository will:

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