Overview
The objective of the Unidentified Receiving Order (URO) process is to ensure accuracy during the inventory receiving process. If Manifest is unable to clearly identify the items we’re receiving, we need your help to identify them so that we can stock the inventory properly prior to shipping orders against them.
UROs relate to any inbound inventory that either:
- Arrives on our docks and does not match existing digital ASNs within the WMS, OR
- Has no corresponding digital ASN in the WMS at all
What We Need from You
Any time our inbound team encounters a URO, they will be creating an ASN in the system with the URO SKU at Qty 1 unit and naming it based on the date of arrival.
Your account manager will reach out with details about the URO so that you can edit the URO that’s been created to accurately reflect the physical SKUs and quantities we’ve received in our building.
Once you’ve edited the ASN and notified your account manager that you have, we’ll be able to begin the receiving process to get these units into stock!
We cannot begin processing receiving for the inventory in a URO until you’ve edited the ASN and notified your account manager.
Important Note
All UROs are by default considered non-compliant ASNs and will be billed at an hourly labor rate for processing. In addition, UROs are subject to additional processing time as non-compliant POs which can only begin once we have an accurate digital PO in the system.