When a returned item does not meet restock criteria, due to damage, removed packaging, or failed QC, Manifest offers four disposition options. Each brand selects a default option during onboarding, and this selection determines how we handle and clear out non-restockable inventory.
How It Works
- Each brand is assigned a labeled disposition box at the warehouse.
- Damaged or failed-QC units are placed in the brand’s designated box.
- Once the box reaches capacity, we proceed with the brand's selected disposition action.
- Note: Perishable items are not eligible for donation, return, or third-party rework and will be disposed of immediately.
Option 1: Donate
- Items are collected and donated to a partner organization on your behalf.
- Items not eligible for donation will be disposed of.
- Manifest can provide basic documentation or donation receipts upon request.
- Ideal for: Brands that support sustainability or charitable initiatives through unsellable-but-usable products.
- Handling and Admin fees may apply for sorting, labeling, or coordination depending on item volume.
Option 2: Dispose
- Items are permanently discarded by the warehouse team through standard disposal, recycling, or destruction processes.
- Ideal for: Perishables, hygiene-sensitive goods, or low-cost products not worth recovering.
- Disposal fees may apply. See your rate card for more info.
Option 3: Return to Merchant
- Items are consolidated and shipped to your preferred address once the box is full.
- Ideal for: Brands that rework, recycle, or audit damaged goods internally.
- Shipping and Handling costs may apply based on frequency, weight, and destination.
Option 4: Return to Reverse Logistics Partner
- Damaged or non-restockable units are forwarded to your designated 3rd-party reverse logistics partner for inspection, rework, or disposal.
- You must provide destination details and either shipping labels or carrier account info. Manifest can recommend providers if needed.
- Ideal for: Brands with more complex rework options.
- Shipping, Handling, and Admin fees may apply for sorting, labeling, or coordination depending on item volume.