The Analytics section in Two Boxes provides clear visibility into return trends and warehouse performance. It allows you to monitor return volume over time. You'll also gain insight into how returned items are being handled, the VAS applied to each returns, and track how quickly returns move through the system from receipt to final disposition. This data helps brands make informed, data-driven decisions to improve their post-purchase experience and reduce avoidable returns. Below provides insights into the various Analytics page sections in Two Boxes-
- Go to portal.twoboxes.com
- Select the Analytics page where there are 3 options: Overview, VAS Summary, and Completed Return Lines
Overview Page
The Overview page in Two Boxes gives you a high-level snapshot of your returns operation. It summarizes key return metrics across a selected date range, including the total number of returns received, items restocked, damaged, or donated, and the average processing time per return. You’ll also see trends over time, like spikes in return volume, and a breakdown of top return reasons
VAS Summary Page
The VAS Summary page in Two Boxes highlights the value-added services (VAS) performed during return processing. This includes tasks like folding, repackaging, tagging, or any custom services configured for your brand. It shows how many units had each VAS applied, how frequently each service is used, and provides a timeline view to track trends over time. This page helps brands understand the operational effort required for refurbishment and identify opportunities to streamline or adjust their return handling strategy.
Completed Return Lines Page
The Completed Return Lines page in Two Boxes provides a detailed, line-by-line record of every item that has been fully processed through the returns workflow. For each return, you can see key information such as the product name, return reason, disposition outcome (e.g., restocked, damaged, donated), any value-added services performed, and timestamps for when each step was completed. This page is especially useful for auditing returns, reviewing operational output, and exporting granular data for further analysis or reconciliation.