Fulfillment Fees
Fulfillment fees relate to the labor associated with physically performing work for your fulfillment operations.
Each section below details notable changes.
Inbound
We’ve added several Inbound line items to the rate card to better reflect the reality of the labor we’re performing on the warehouse floor.
Non-compliant inbound receipt
Already part of our compliance requirements and fee schedule, we’ve formalized this as a line item on the rate card. It’s imperative for us to have line of sight into forthcoming inbound deliveries to ensure we’re adequately staffed and can deliver within our committed SLAs for inbound receiving!
Floor loaded containers
Floor loaded containers will now be assessed as their own line item at a fixed fee per container to help cover the costs of unloading these containers.
This fee covers unloading, sorting, palletizing (including materials), and put-away.
Inbound down-stacking and re-stacking
Any Inbound POs that require down-stacking, re-stacking, and/or consolidation onto pallet(s) will be assessed at the posted rate to cover both materials costs (pallets) and labor to organize inventory accordingly.
Inbound parcel PO palletization
Your compliant receiving line item charge includes the first pallet if you’re sending Inbound POs via parcel shipping.
Similar to immediately above for down-stacking and re-stacking, we will assess an additional charge for each additional pallet beyond the first that’s required to organize and put away inbound parcel POs to pickable inventory stock.
Special note on Inbound receiving
We have added a requirement for dimensions of inbound pallets to fall within the range below. This is also reflected in our compliance documentation here.
Pallets must not exceed 48" x 40" x 63" on any side/dimension listed.
Any pallets that do not comply with these size requirements are subject to down-stacking and re-stacking and will be assessed on a per-pallet basis as described above.
Returns
We’ve added several returns line items to the rate card to better reflect the reality of the labor we’re performing on the warehouse floor.
Returned-to-sender (RTS)
RTS shipments incur more labor and work than traditional returns and are therefore subject to this line item.
Non-integrated returns
We process all returns through our platform partner, Two Boxes. See a list of all existing RMA provider integrations with Two Boxes here. Integrated returns are those successfully transmitted to Two Boxes through an RMA provider integration. Non-integrated returns are those that arrive without the integration sync and those that are not RTS as described above.
Amazon returns
On occasion, Manifest receives returns for our brands from Amazon. These can arrive with multiple items or units per box/carton. Manifest will charge for the carton-level returns processing for these Amazon returns as well as each individual unit within that box/carton.
Barcoding/stickering
Based on time studies performed in the warehouse, we have increased the rate of barcoding/stickering items on a per-unit basis in order to cover labor costs for this work. In addition, we now charge a single hour (at the posted hourly rate on your rate card) for project setup.
Value added services (VAS) hourly rate
We have increased the hourly labor rate commensurate with labor costs for any value added services (VAS) not otherwise covered by an individual line item.
No increases on core pick/pack
Despite rising costs and wages, Manifest has elected not to increase any other Fulfillment charges on your rate card for 2026 beyond what was described above, including order fees and pick/pack for your orders!
Carrier Rates
As happens at least once per year, carriers introduce General Rate Increases (GRIs) across all shipping services.
Please refer to your 2026 Manifest Rate Card to view all of these details. Details on the rate card structure can be found here.
In addition, the help guide here also contains detailed information about the invoice client detail Excel file you receive from Manifest monthly.