Skip to main content

TikTok Shop Integration & Setup Guide

Updated

Overview

This guide outlines the end-to-end process for integrating and configuring TikTok Shop. It covers the ShipHero integration, required carrier configuration, TikTok-specific SLA considerations, and the automation rules needed to ensure orders ship on time and remain compliant with TikTok Shop requirements.

 

Integration

Preferred Integration Method (Recommended)

The preferred integration method is to connect TikTok Shop → Shopify, and then allow orders to flow into ShipHero via the existing Shopify × ShipHero integration.

This approach provides the most stability and consistency across:

  • Order ingestion
  • Shipping method mapping
  • Automation rules
  • Tracking and fulfillment updates

High-level flow:

TikTok Shop → Shopify → ShipHero

Alternative: Direct TikTok → ShipHero Integration

If the Shopify-based integration is not feasible for a given client, ShipHero’s native TikTok Shop integration may be used as a fallback.

ShipHero Integration Guide: LINK

If using the direct integration, all additional setup steps in this guide (carrier configuration, SLA handling, and automation rules) still apply.

 

Additional Setup Notes

Configuring Carriers

When configuring TikTok Shop, it is critical that Seller-Provided Shipping Services is selected. This allows Manifest shipping methods to be used instead of TikTok-managed logistics.

Required actions:

  • Confirm Seller Provided Shipping is enabled in TikTok Shop
  • Ask TikTok Shop rep to contact their TikTok rep to activate additional carriers on their account

TikTok requires certain carriers to be explicitly enabled before orders can be shipped using them. If these carriers are not activated, tracking may fail to sync back into TikTok, which can negatively impact account health.

Carriers that must be enabled:

  • Veho
  • UniUni
  • Amazon Shipping

TikTok SLA & Time in Transit (TINT)

TikTok Shop actively tracks Time in Transit (TINT) and will penalize seller accounts if orders are not shipped and delivered within expected timeframes.

To reduce the risk of SLA violations:

  • TikTok orders should be upgraded to a faster service level
  • We recommend using Cheapest 2 to 4 Day Expedited No USPS rate shopping for all TikTok orders

This helps protect your TikTok Shop account from delivery-time violations, especially during peak periods or when economy carriers experience delays.

 

Automation Rules (ShipHero)

TikTok Shop has strict SLA requirements. Automation rules must be configured based on the integration method used, as tagging and order attributes differ depending on whether orders flow through Shopify or are ingested directly from TikTok.

Shopify → ShipHero Integration (Preferred)

When TikTok Shop is integrated into Shopify, and orders flow into ShipHero via the existing Shopify × ShipHero integration, use the following automation rule.

Rule: Set TikTok Status (Shopify Integration)

  • Rule Name:
    TikTok Setup

  • Trigger Conditions:

    • Sum of Line Item Quantities greater than or equal to 1

    • Order Tag contains "Shopify Tag TikTok Shop"

  • Actions:

    • Set Shipping Method to:
      Cheapest 2 to 4 Day Expedited

    • Set Priority Flag: YES

  • Purpose:

    • Automatically upgrades TikTok orders to an expedited service level

    • Prioritizes TikTok orders in the warehouse

Direct TikTok → ShipHero Integration

If TikTok Shop is integrated directly into ShipHero (bypassing Shopify), the Shopify tag will not be present and a different automation rule is required.

Rule: Set TikTok Status (Direct Integration)

  • Rule Name:
    TikTok Setup

  • Trigger Conditions:

    • Store Name equals [merchant store name]

  • Actions:

    • Set Shipping Method to:
      Cheapest 2 to 4 Day Expedited

    • Set Priority Flag: YES

  • Purpose:

    • Ensures TikTok orders are still expedited and prioritized

Related articles