If a B2B order hasn't shipped, you can check its current status and determine whether it is within Manifest's processing SLA directly in your ShipHero portal.
B2B orders are processed according to SLAs that vary by order type — Standard B2B (3 business days), Carton/Pallet-Level Vendor Compliance (4 business days), and Unit-Level Vendor Compliance (5 business days), all measured from queue date. For full SLA details see Manifest SLAs & Turnaround Times.
How to check order status:
Log into your ShipHero portal at shipsfor.us. Click Orders in the left-hand navigation. The default view when you log in shows On Hold orders — these are orders that cannot currently ship. Click into any order to see its status at the top of the order detail page along with a specific explanation of why it is not ready to ship.
The Orders page has five tabs: On Hold, Ready to Ship, Not Ready to Ship, Backordered, and Shipped.
To find a specific order, search by order number in the search bar at the top of the Orders page. If the order does not appear in the search results, check that your filters and date range are set broadly enough — orders outside the default date range will not appear until the range is expanded.
How to determine your B2B order's SLA due date:
B2B orders are processed in order of queue, and SLA begins on the day the order enters Manifest's fulfillment queue — not the day the order was created or imported. To find this date, open the order in ShipHero and scroll to the order history log. Look for the System User entry that reads "We added an order tag of: queue from automation rule Add Queue Management Tag." The timestamp on that entry is Day Zero of your SLA.
From that date, count forward in business days based on your order type:
Standard B2B Order: 3 business days. For example, a queue date of February 20 means the SLA due date is February 25.
B2B/FBA Order with Carton- or Pallet-Level Vendor Compliance: 4 business days.
B2B/FBA Order with Unit-Level Vendor Compliance: 5 business days.
If you are unsure which order type applies to your order, see B2B Order Types and SLAs for definitions.
Important: These SLAs apply to orders that are fulfillable at the time of queuing — meaning inventory is in stock, all vendor compliance requirements are met, and any required prepaid labels or BOLs are uploaded to the order. Orders missing any of these will not enter the queue until they are resolved.
SLAs above reflect normal operations January through October. Extended peak season SLAs apply November through December — see the Holiday Guide for details.
What the statuses mean for B2B orders:
On Hold orders cannot ship and require action before proceeding. The hold type is displayed on the order detail page — each hold type has a different resolution path. For a full explanation of hold types and how to resolve them see How to Manage Order Holds.
Not Ready to Ship orders are blocked for a specific reason shown in the order detail. Common reasons for B2B orders include one or more SKUs not being fully allocated due to insufficient inventory, missing or incomplete vendor compliance documentation, or a prepaid label or BOL not yet uploaded to the order.
Backordered orders contain one or more items that are out of stock and will ship once replenishment inventory is received and processed at the warehouse.
If your order is past its SLA due date and has not shipped, contact Manifest's account managers and include the order number, order type, queue date from the order history log, and current status.