Overview
As you may already know, the Canada Post's contract with the Canadian Union of Postal Workers is set to expire on May 22.
This could result in a labor disruption on or after May 22. In the event of a disruption, we want you to be prepared to take action to best serve your customers.
This impacts the following services offered by Manifest that ship to Canada:
- USPS First Class Package International
- All DHL eCommerce (international) services (Packet, Standard, Direct)
- UPS Worldwide Economy DDU
The services that can continue to ship to Canadian addresses throughout the strike are as follows:
- UPS Worldwide Economy DDP*
- FedEx International Ground (to Canada)
- UPS Standard (to Canada)
- FedEx International Connect Plus
- UPS Worldwide Expedited
*UPS Worldside Economy DDP is a duties prepaid product, meaning that end recipients will not be responsible for payment of duties and that you will be invoiced by Manifest for the duties and taxes owed on the shipment. Please contact your account manager if you’d like to explore using this option
Options to Ship to Canada During Strike
Manifest has built two specific rate-shop shipping methods to ship safely to Canada, as below. Please consult your rate card for specific pricing.
Option 1 - Manifest Canada Strike Economy
At time of generating a label, the system will select the lowest cost available option from the four below services:
- FedEx International Ground (to Canada)
- UPS Standard (to Canada)
- FedEx International Connect Plus
- UPS Worldwide Expedited
Option 2 - Manifest Canada Strike Express
At time of generating a label, the system will select the lowest cost available option from the two below services:
- FedEx International Connect Plus
- UPS Worldwide Expedited
Prospective Changes Required In Your Store
We’ve noticed that many of our partner brands’ Canadian shipping options are lumped together with other international countries.
If that’s the case for your brand, you may need to dis-aggregate Canada as a separate shipping zone so that you can continue to take advantage of lower cost shipping through other services as above.
Here is guidance on creating shipping zones in Shopify.
Below is guidance on setting up shipping options within ShipHero, to match the new Canada zone(s) and methods(s) you may set up in Shopify:
- How to documentation and Loom video walkthrough here
- The available ship methods in ShipHero, including the Canada options as described above, here
Please reach out to your account manager with any questions.
Thank you!
-The Manifest Team