You can edit a shipping address on an order directly in your ShipHero portal at shipsfor.us or in Shopify, as long as the order has not yet been picked. Once an order has been picked it cannot be edited — contact Manifest's account managers for assistance.
Method 1: Edit in ShipHero
Log into your ShipHero portal at shipsfor.us. Click Orders in the left-hand navigation and search for the order. Click into the order to open its details. On the right-hand side of the order, click the shipping address — it will appear as a blue hyperlink. Make the necessary edits to the address fields. Click the blue Update button to save.
If you see an address validation warning:
ShipHero may flag the updated address as unverified. If you have independently confirmed the address is correct, you can choose to ignore the address error and proceed. If you are not confident the address is correct, continue editing until you are satisfied before saving.
Method 2: Edit in Shopify
Update the shipping address directly in your Shopify store. The change will automatically sync to ShipHero.