You can upload attachments to an order in your ShipHero portal at shipsfor.us. Attachments are commonly used for B2B and FBA prepaid labels, vendor routing guides, and order customization instructions. Supported file formats are PDF, PNG, JPG, and CSV.
Important: Attachments must be uploaded before the warehouse begins processing the order. There is no guarantee that attachments uploaded after processing has begun will be incorporated into the shipment.
How to upload an attachment:
Log into your ShipHero portal at shipsfor.us. Find the order and click into it. Locate the attachments section within the order detail and upload your file. Confirm the file has uploaded fully and is visible and downloadable before navigating away.
How attachments are processed:
Attachments are not automatically printed or included with a shipment. Manifest must route orders with attachments into a dedicated workflow on the warehouse floor. There are two scenarios:
For orders that regularly require attachments — such as all orders for a specific retailer or with a specific tag — automation rules can be configured so these orders automatically flow to the correct workflow. Contact Manifest's account managers to set this up.
For one-off orders where an attachment is added after the order has already been imported, you must take the following steps. First, place the order on hold. Then contact Manifest's account managers. Finally, release the hold only after your account manager confirms the workflow has been updated.